Tom from SWISCO responded:
June 27, 2011
Did the one batch of windows that you are currently having problems with ever work well?
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Paul from SWISCO responded:
June 29, 2011
You said the sashes seem tight in the frame, correct?
To check on the tightness, raise the bottom sash about three inches and tilt in. Was it hard tilt out, or was it pretty easy? If it was easy, then it is the balances. If it is hard, the windows are installed too tight. However, you might be able to loosen the frame without reinstalling the windows. With the bottom sash tilted in, look for a small screw on the jamb between the top and bottom sash. It will be half way up the window. This moves the window jamb in and out for adjustment. When turning clockwise, the jamb moves out. When turning counter clockwise, the jamb moves in. We recommend a silicone-based lubrication spray. |
Paul from SWISCO responded:
July 5, 2011
Being that the weatherstripping felt is smashed, the center adjustment needs to be turned clockwise in order to spread the frame out a bit, loosening up the sashes.
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Paul from SWISCO responded:
July 14, 2011
We have a charging tool, the 75-006, that makes it easy to charge the balance. You can use a silicone-based spray (like WD-40) to lubricate the spiral. Do you have metal or plastic balance tubes? We find plastic tubes don't last as long as the metal tubes.
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