help finding correct part
Quick Learner from Florida
May 14, 2024 9:38 am
Suddenly my window wasn't closing properly and I managed to find a video online that showed me how to take out the pane. I found the track on the side had a broken cord. The other parts sort of fell out I'm not even 100% sure how they were arranged. I think if I get a new rail it's about as easy to put back as it was to take this one out. Can you help me make sure I order the right part? There's a stamp on the side of mine but its pretty faded and I can't read it. The rail is 15 inches long and I believe a half inch wide. Thank you.
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2 Replies
Emily from SWISCO
May 15, 2024 3:36 pm
Hello there! We can help supply replacements for what you have here. It must be a custom order though due to the way the spring is connected. I'll go ahead and email you a purchase link that you can use to place an order on our website. Please note that there is a 5-6 business week lead time and it may take longer than that.
I'll be here if you have any questions!
