help identity channel balance for a ALENCO window

A home owner says:
February 6, 2015
I'm trying to replace the channel balance on a ALENCO window. The channel balance is 1/2" by 34". But I don't know which ends to order with the channel balance.

The existing channel balance has "33 3 EN CALDWELL" written on one end.

Thanks,

rob
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
February 10, 2015
Good morning, Rob. I recommend looking at either our S390-34 or S351-34 channel balances. I am not sure which of these you have, but I am certain it's one of them. You will need to compare the depth of your shoe with our dimensions to confirm which is a closer match.
A quick learner says:
February 18, 2015
Hi Tom;

Thanks for your help. I measured the shoe again and decided the S390-34 were the best match (after weighing the windows i selected option 3330). I ordered the channel balances and just replaced the old with new ones. The windows are easier to open and close once again.
34" Series 390 Channel Balance
34" Series 390 Channel Balance
S390-34
$11.73
34" Series 351 Channel Balance
34" Series 351 Channel Balance
S351-34
$11.73
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.