hook

A quick learner from cedar rapids iowa says:
December 4, 2020
The hook at the end of the string is slightly too wide to fit into the hole when trying to install...any suggestions?
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Casey from SWISCO responded:
December 8, 2020

Hi there, thank you for writing in! I'm going to have one of our senior experts take a look at this. We will be in touch shortly! We thank you for your patience. 
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Casey from SWISCO responded:
December 8, 2020

Thanks for your patience. The hook that came on the S385-18 balance is our 62-106, which is .290 inches wide. Your original hook is .27775 inches wide. This difference is within the AAMA guide lines of the window manufacturing. You can likely widen the hole slightly to let the new hook attach. Let me know how it goes. 
18" Series 385 Channel Balance
18" Series 385 Channel Balance
S385-18
$9.34
Tension Cord Hook
Tension Cord Hook
62-106
$0.74
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