Hi again!
Sorry, this is a question. This is a sizeable window.
What needs to be repaired to get the top of the window to come close enough to be caught by the latch / lock assembly?
Thank you!!
is this a problem with the track?
Quick Learner from San Diego, CA
Jul 2, 2023 4:25 pm
1 user uploaded image
6 Replies
Casey from SWISCO
Jul 3, 2023 9:43 am
Hello,
I can't be sure without being there to troubleshoot the problem but my first thought is that the hinges that attach the top and bottom of the sash to the window jamb may need to be replaced. Take a look and if you agree, we'll need to see photos of your original hinge to confirm our best replacement option. Thank you!
Quick Learner from San Diego, CA
Jul 17, 2023 8:12 pm
Thank you so much, Casey!
I was afraid you were going to say that!
I looked through your hinge selection and didn't find anything exactly like this one. I've attached a couple of photos with measurements to show what I've got. Also, the window opens the full 90 degrees.
Thanks again for your help!
I was afraid you were going to say that!
I looked through your hinge selection and didn't find anything exactly like this one. I've attached a couple of photos with measurements to show what I've got. Also, the window opens the full 90 degrees.
Thanks again for your help!
2 user uploaded images
Casey from SWISCO
Jul 18, 2023 7:57 am
Thanks for getting back to us. It looks like you have four-bar hinges similar to the 36-022HD, which also has a 12" base. Just let us know if you have any other questions.
Dimensions for 36-022HD
Quick Learner from San Diego, CA
Jul 18, 2023 12:38 pm
Thank you, Casey!
Casey from SWISCO
Jul 18, 2023 12:46 pm
We're happy to help! Just let us know if you need anything else.
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