issues with vetter window

A home owner from South Haven Minnesota says:
May 10, 2020
We built in 2003 and builder filed bankruptcy and included us as we have had issues with our Vetter windows since day one so I am hoping you can help us. There is absolutely no information on the windows included in the book that we received from the builder. We need 5 of the latches for our casement windows.
Thanks!
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Tom from SWISCO responded:
May 13, 2020

We have a couple locks that may replace this one. I recommend starting with our 38-095 and 38-096. Carefully compare our dimensions to yours and let me know how they compare, especially the fork projection. If yours differ in any way, let me know how.
Maxim Multi-Point Lock, Medium Slider
Maxim Multi-Point Lock, Medium Slider
38-095
$16.97
Maxim Multi-Point Lock, Long Slider
Maxim Multi-Point Lock, Long Slider
38-096
$16.97
How to Replace a Multi-Point Lock on a Casement Window [1080p]
How to Replace a Multi-Point Lock on a Casement Window [1080p]
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How to open a casement window that has a broken lock
How to open a casement window that has a broken lock
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Anatomy of a casement window
Anatomy of a casement window
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