The Operator Broke

A home owner from NJ says:
arm came out of cranking mechanism
tried to pry up wood but not successful.
Thumbnail of the uploaded file named window crank.jpg
Profile picture of Bob
Bob from SWISCO responded:

It looks like you need to replace the entire mechanism. I believe this is the Pella 39-097. Please compare. If so, you can use the 39-109B 3/8" handle. 

Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.