jen weld double hung window purchased 2027 -18 vynal interion wood exterior

Question

The bottom sash will not stay up. cannot see way to remove spring parts in the side of window.  Springs will lock in place but sash will not fit into the spring part.

Casey · Accepted Answer

Hello,

We'd be happy to help but we will need to see photos of the support balance removed from the window to identify a replacement for you. We've related some videos on this page to help point you in the right direction. Thank you!