latch problem

I'm sorry to hear you're having trouble, but we will try to get to the bottom of it. I will just need some more information.

I see you were looking at our 82-003. Is that the handle set you have? Are you working with a new replacement now, or do you still have the old handle? Is there any way you can show me some pictures of your handle set, latch lever, and door? Finally, provide me with some dimensions, especially the door thickness.

Hmm... are you sure the 82-003 is the right replacement? This lock manufacturer doesn't have a locking tooth in a longer size. Does the old locking tooth match the new tooth? If the old tooth is longer, switch them. If not, you might need a longer keeper like the 89-007.