latch wont lock

Question

9700 series casement window. Latch wont lock with either the window open or shut. if Shut it will engage easily but wont lock.

Emily · Accepted Answer

Hi there!

Thanks for reaching out to us. The 38-036 comes to mind. We don't sell the metal plate, however. Take a look at the specifications for this part and see what you think.

Alternate view of 38-036