lawson SH7500 window pane stepped out

A quick learner from Lake worth, FL says:
I have lawson SH7500 windows, and the pane has stepped out of the guide/channel - is there a fix for this? Also on another one, the mechanism is broken , as it will not stay up
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Paul from SWISCO responded:
It sounds like you have a broken top sash guide. Review our videos below and let me know if this matches your problem. For the hardware itself, Lawson has been known to use our Series 380 balance and 18-192 top sash guide. See if these match your damaged hardware.
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