length of channel balance

A home owner from Washington DC says:
I couldn't quite be certain about the length of my channel balance--whether it is 32" or somewhat longer or shorter. Does it matter if there is a few inches of difference? Thanks much.
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Paul from SWISCO responded:
Yes, don't order unless you're sure of the exact length of the metal bar. Please send photos of both ends of your balance, along with the length of the metal bar and anything printed or stamped on the surface. If you placed an order already, please contact us to rectify it.
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