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Emily from SWISCO responded:
October 14, 2022
Hello there! I'm afraid we can't use the code you gave us to identify the hardware you need. Would it be possible for us to see the part in question removed from the window? I'll be able to assist from there. |
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Tom from SWISCO responded:
October 17, 2022
Thanks for these photos! Looks like an old pivot shoe. The best match we have is the 15-192, though it's important to note that ours is a more modern version of your comparatively older part. I've had some customers in the past tell me that those "bumps" on the face of our pivot shoe got in the way during installation, so you may need to shave or cut those off beforehand. Just note that any product altered in that way cannot be returned for a refund. Another possible alteration you may need to make is to swap out the center metal cam. This would be necessary if your old pivot bar didn't interface properly with the metal cam on the 15-192. Lastly, keep in mind that these alterations may not be necessary at all. I've heard from plenty of customers who told me that the 15-192 worked fine as-is. It's going to be something you have to experiment with. |
