Casey from SWISCO responded:
May 6, 2019
Hmm, I can't quite picture the part you're describing. May we see a photo of it removed from the window? |
Casey from SWISCO responded:
May 7, 2019
I am afraid your photo(s) still have not come through. Could we have you email your photos irectly to help@swisco.com? In your email, also include your reference number, D138352. Thank you. |
Tim from SWISCO responded:
May 8, 2019
Thank you for the photo. I am afraid this piece is not available by itself. You will need to replace the entire hinge set. Take a look at our 36-048 for consideration. |
Tom from SWISCO responded:
May 8, 2019
Our The 39-541 will not work as a hinge slider in any capacity. This is meant to serve an entirely different function. No manufacturer provides the hinge slider separately, since they're riveted on. They are not meant to be repaired or replaced, so you'll need a new hinge. |
Tom from SWISCO responded:
May 9, 2019
Sorry, that was a typo. I meant the 36-048, which is the same hinge we recommended earlier. |