milestone single hung series 2000 windows

Home Owner from Altoona, Fla.
Hi
The balance springs on several of my windows have broken. the stamped writing on the back of the channel says " Unique 27-0-40. Which one of your 770 series will match. Also I want to remove two of the non-opening windows directly above the tilting windows. Is there a simple method to achieve this. The glass has blued and needs to be replaced
Thanks
Tim
4 Replies
Paul
Paul from SWISCO
SWISCO
Expert
If you have the S770-27, you may be able to use the 27D option. Keep in mind this is for sashes weighing 22 through 26 pounds. If your sash weight does not fall within that range, please let me know and we can suggest something else.

The Milestone Series 2000 window is single hung, meaning that the top sash is stationary and cannot be removed. It's part of the main window frame, not an individual sash. You will need to replace the glass at the house. I would recommend contacting a local glass shop, they may be able to send someone out to help you.
Home Owner from Winter Garden FL
Replaced locks but when window is closed, the lock doesn't go into the slot but above it. Is this something wrong with rubber sweep underneath or balance. It's on both sides.
Tom
Tom from SWISCO
SWISCO
Expert

I'm afraid I can't say what the problem might be. Did this only start happening after you replaced the locks? If so, then there might have been an issue with the installation, or you just not have purchased the correct replacement.

If this problem occurred before you replaced the locks, then there could be any number of possible explanations. I would need more context, and photos of the hardware in question, before I could offer you my guesses.

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