The kitchen window (38 x 45)inside slider has separated. This is a home built in 2008. Contacted Millgard who advised the sliders need replacing. I have a bedroom window with this problem as well. That window is 32x58. I would like to know the size and spring rate for a replacement slider so I can order them. Thank you for your time. The Millgard people suggested 26-4 or 26-5 but I don't know if these balancers are size specific to the window size. The picture attached is the only info I have. Milgard stated they are their Pro 5500 units. I've seen the video's on how to replace them and I am confident I can do the job. Thanks
millgard balancers
Home Owner from 80023
Mar 27, 2023 11:46 am
1 user uploaded image
4 Replies
Emily from SWISCO
Mar 28, 2023 3:40 pm
Hello there!
Thanks for reaching out to us. I'm afraid this sticker doesn't tell us anything about the hardware your window uses. Stamps are also not enough information as it only indicates the strength of the spring.
We'll need you to remove an undamaged balance in order to help. What we're specifically looking for are photos of the top and bottom fittings along with the hook at the end of the pulley cord. We can't help without this information, unfortunately.
Home Owner from 80023
Apr 11, 2023 4:59 pm
Hi- I managed to take the pictures of the balancers (attached). They are 26" in length. Let me know if you need more information. Thanks
4 user uploaded images
Emily from SWISCO
Apr 12, 2023 10:17 am
Thanks! Looks like you have a special extended-travel type channel balance. We aren't able to sell these as stock products due to the specificity of their design, but we can provided them as a custom order.
We will need more information from you before we get started. First, please remove an undamaged version of the balance from the track and show me a clear picture of the metal hook at the end of the cord. I'd also like a side-profile view of the bottom fitting.
Since the calibration of the springs is in question, we should also get the exact weight of the sash. You can use any common bathroom scale. Your old stamp, 2640, is rated to carry 19 through 26 pounds (assuming two balances are carrying the load). As long as your sash weight falls in that range then we can continue to use it, but if it's heavier or lighter then we need to pursue other options.
Lastly, please measure the metal channel to verify that it is 26-7/8" long. It should be, but it's important to be thorough. There are other, more uncommon size variants that we are unable to supply.
