Tom from SWISCO responded:
April 15, 2020
Hi there! Sorry to hear that our 18-018 didn't work for you. Can you show me a photo of your old top sash guide? That will help us find a good match. When showing us the top sash guide, please make sure that it is both undamaged and fully removed from the window. That way no important details will be obscured or missing. Please also take your photo from the front and side; think of it like a mug shot. With that information, I will do my best to find a good top sash guide for your window. |
Tom from SWISCO responded:
April 16, 2020
Okay, sounds good. We're here for you when you need us. |
Tom from SWISCO responded:
April 24, 2020
Awesome! Glad to hear it. Thanks for the update, Dick. If you ever need anything else, you know where to find me. |