Casey from SWISCO responded:
March 9, 2020
Hello. Just by description, there is not much I can tell you about your hardware. With you mentioning that the window was a custom made part, I can't say for sure whether or not the hardware was custom made for the window as well. But, we'd still like to do our best to help if we can. Is there any way you can forward us over some photos of the pieces in question? We'd like to have a look to see if we can offer a suggestion on a replacement. |
Tom from SWISCO responded:
March 13, 2020
Semi-custom in this industry usually still means custom, unfortunately. There may be a chance we can't help. I'll do my best. The good news is that your pictures are getting us on the right track. We have several operators with this same style base. The base only tells half the story, though. In order to narrow it down further, we'll need you to open the window as far as it can go and show me a clear top-down photo of the whole mechanism, including the arms. Honestly, seeing the operator fully removed from the window would be best. That way we won't have to worry about any important details being obstructed. |
Dave Sr. from SWISCO responded:
March 31, 2020
You have an old style Ashland operator which might not be available anymore. We couldn't find these anywhere, at least. That said, I do have a few suggestions. Take a look at the 39-239B operator first. This looks similar to yours, but to get it to work you would also need to use the 39-536 pivot shoes along with the 39-556 track and 39-451 handle cover. The only doubt I have is whether you have the room and spacing to install the track or clearance for the 39-536 pivot shoes. Another operator that's similar is the 39-083 and a 39-170 sash bracket, which looks similar to yours. Lastly we have the 39-393 which takes the 39-340 sash bracket. I personally have not replaced your type of operator and I'm not sure if the types I recommended could be used. However they are, I believe, the best options we have. |