I had a new plygem warranty door installed, but the locking mechanism doesn"t match.
The door won't lock. (There is a top opening not captured in the door frame). The company has not been returning my calls/email. I would like to purchase the matching door frame part, but can't find this set-up/manufacturer anywhere.
Any Suggestions?
Thank you,
Bob T
need door lock

Home Owner from maryland
Jul 23, 2024 7:30 pm
1 user uploaded image
4 Replies

Jasmine from SWISCO
Jul 25, 2024 12:04 pm


Hi Bob,
Thanks for posting! The part here in your photo is the door keeper. Unfortunately, I wouldn't be able to use this photo to identify the replacement needed for your lock or if this is the appropriate keeper.
May I please see a photo of the internal locking mechanism?
Home Owner from maryland
Jul 25, 2024 1:40 pm
Sorry. Thought I sent it.
1 user uploaded image

Jasmine from SWISCO
Jul 25, 2024 2:02 pm


Thanks for the photo! I'm sorry to say we would not be able to supply you with a replacement alternative for the keeper you have. Unfortunately, I am unsure of who the manufacturer might be.
There is a chance PlyGem may be able to guide you in the right direction for a replacement but I cannot make any guarantees.
Our sinceret apologies that we cannot be of more help with this repair.
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