need help

A quick learner says:
Replacement parts for earth wise vinyl windows
Thumbnail of the uploaded file named IMG_2871.jpg
Thumbnail of the uploaded file named IMG_2872.jpg
Profile picture of Tom
Tom from SWISCO responded:

Thanks for reaching out to us. It looks like you need a new pivot shoe and pivot bar. I recommend our 15-216 and 26-021, respectively.

We may also be able to help with the balance, if you needed it. However I can't quite make out how it connects to the shoe. If you did want a recommendation for this part, please show me a clear picture of that metal clip at the end of the cord and I can check our inventory for a possible match.

A home owner from Croghan Ny says:
I was wondering if you had the screws to go with the pivot bar.
Profile picture of Tom
Tom from SWISCO responded:

Sure, the 26-021 can use a #8 self tapping screw. Length will depend on the original; if you happen to still have one, you can measure that to verify. Otherwise you can pick this size up at any local hardware store.

A home owner from Croghan Ny says:
I would like to order 8 of each can I do that through you or not.
Profile picture of Tom
Tom from SWISCO responded:

Great! I can't place an order for you here, no, but you can order these directly on our site at your convenience.

A home owner from Croghan Ny says:
I have some to send back can you tell me how to do that.Thank you for your time
Profile picture of Tom
Tom from SWISCO responded:

Sure, you can see our return policy here.

How to Convert a Crossbow Balance to a Channel Balance
How to Convert a Crossbow Balance to a Channel Balance
VIDEO
WATCH >
How to Replace Damaged Pivot bars
How to Replace Damaged Pivot bars
VIDEO
WATCH >
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.