need help

Thanks for writing in! Your channel balance can be replaced with either the S380-33 or the S385-33. You'll need to confirm the depth of the bottom shoe to confirm which series is the right fit for you window.

I'm not able to cross-reference the stamp from your balance with those on ours, so you'll need to obtain the exact weight of the sash. There is a chart below the product description of each balance that list the weight ranges these 33" channels can support. You'll be able to select the stamp from that list.

Comparison of the S378, S380 and S385 balance shoes.

Thanks for confirming. It's difficult to tell from the photo of the ruler but it does appears your shoe is over 1". If so, you'll need the S385-33. Be sure to double check this before making your purchase to ensure the balance will fit your window.

Regarding the sash weight, I've you've rounded up to 35lbs, you can use the 3260 stamp (supports a sash weighing 32 to 35lbs). If the sash weight is a bit over 35lbs, you'll need to select the 3265 stamp (supports a sash weighing 35 to 39lbs).

Okay perfect! You'll be able to purchase the balances online using the information provided to you above.

Have a great day!