need help

Thanks for your patience during this busy season.

We should be able to supply this balance, but before I can recommend anything I need to see a clearer and close-up photo of both the top and bottom plastic fittings. Please provide those and we can work from there. Please also note that you may need to take measurements of these fittings, but I won't know for sure until I see them. Probably best to get them now just in case.

I also recommend weighing your sash on a scale to verify how heavy it is. It's probably 45 pounds, based on your stamp, but since that's pretty heavy duty you should confirm this.