need help ordering the right part!

A handy person from alabama says:
August 14, 2023
this model 27" Series 385 Channel Balance Product Code: S385-27 looks close, however the actual length is 28" See Attached. also the stamp number is 27C
Thumbnail of the uploaded file named IMG_9329.jpg
Thumbnail of the uploaded file named IMG_9332.jpg
Thumbnail of the uploaded file named IMG_9334.jpg
Thumbnail of the uploaded file named IMG_9335.jpg
Thumbnail of the uploaded file named IMG_9336.jpg
Profile picture of Jasmine
Jasmine from SWISCO responded:
August 15, 2023

Hello, 

Thanks for posting! Your balances look more like either our S351-28 with a 1" shoe or the S390-28 with a 1-1/8" shoe. To determine which series is needed for your window, look over the dimensions from the diagram below to confirm the depth of your bottom shoe. You'll need to select the 2730 stamp.

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.

28" Series 351 Channel Balance
28" Series 351 Channel Balance
S351-28
$10.97
28" Series 390 Channel Balance
28" Series 390 Channel Balance
S390-28
$10.97
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a channel balance
How to replace a channel balance
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.