need help ordering the right part!

Handy Person from alabama
Aug 14, 2023 12:27 am
this model 27" Series 385 Channel Balance Product Code: S385-27 looks close, however the actual length is 28" See Attached. also the stamp number is 27C
IMG_9329 IMG_9332 IMG_9334 IMG_9335 IMG_9336
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1 Replies
Jasmine from SWISCO
Aug 15, 2023 10:30 am


Thanks for posting! Your balances look more like either our S351-28 with a 1" shoe or the S390-28 with a 1-1/8" shoe. To determine which series is needed for your window, look over the dimensions from the diagram below to confirm the depth of your bottom shoe. You'll need to select the 2730 stamp.

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.

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