need replacement part

I am afraid this is not enough information. We need to see top nylon fitting. We also need to have more information on top sash guide. I'd like to see photos of it from the front. In addition, please provide dimensions. Be as precise with those measurements as possible. Lastly, what is the metal clip shown in the photos? What is its purpose? Get back to us and let us know.

Thanks for the additional photos and information. For your balance, please take a look at both our S351-29 and S390-29. To me, these look almost identical to what you need. The difference between both of these lie within the bottom balance shoe. You will need to measure the depth of your bottom shoe, like in the diagram below, to determine which balance would make the best match. Whichever one chosen will use a 2840 option. As for the top sash guide, we'd still need to see more photos of it from different angles, to be able to suggest a replacement. We'd also need detailed measurements of the guide, so please make sure to write the measurements out rather than submitting photos of the part along a tape measure so that we can have precise measurements to go off of. 

Comparison of 15-001 & 15-002

Great. So with these photos it now looks like you are looking for a top sash guide with the metal bracket. In taking a closer look at your first photo, we need to know the length, width, and depth of the black and metal piece. May we also have you supply us with another photo showing the complete black guide itself? 

As for the balance, look over the S390-29 that we previously mentioned to you to see if this is compatible with yours.

Thanks for getting back to us with more photos and information. Unfortunately, we have not been successful in locating your exact top sash guide. The closest match we have is our 18-052. Its measurements are very close with yours. However, it will not have the extra metal angle, but I will say that it is strong enough to hold up your balance. The last thing I want to mention is that this guide is only available in the color white, but can be painted if you decide to want to alter the color in any way.