okay, more pics are attached. i measured the length of the white tube and it comes out to 29 inches. not sure what color the balance tip is...in one photo (taken of the end of the 29'' white tube) it appears there is a white or clear colored encasing inside, but im not sure if that is what you are referring to.
again, if i need to take more pictures, i am happy to do so. i want to make sure i get this right!
Before we recommend a replacement balance, please give us the diameter of the plastic tube (looks like it may be 5/8"). We will also need to see a photo of the pivot shoe the spiral portion of the balance hooks into.
sorry to sound so un-handy, but which part of the window is the "window sash" and how do i remove it?
The window sash is the part of the window you're able to move up and down.
I did my best to weigh the window sash, but it does not come out of the frame easily, so I leaned it back (as if I was going to clean it) onto a bathroom scale which I held level (see pic for details).
For what it's worth, the scale read 20 pounds both times I weighed it.
In all honesty, it probably weighs a little more than that because part of the sash was still locked into the window frame. I was worried that if I removed the sash completely, I would not be able to get it back in.
If this helps, the bottom part of the window sash that connects to a metal bar in the window frame is surrounded by a blue casing. And not far from the blue casing is the serial number "590CSB."
Thanks for your continued help.
We're going to need to gather the exact weight before we proceed with any recommendations.
To remove the window sash, tilt the window in then grasp the lower section close to where the sash attaches to the jambs. Then, forcefully lift the right side up until the sash comes out.
