operator covers

Home Owner from Ohio
I need to return the ones I just received from you because I ordered the incorrect ones. I'm hoping that you can help me identify the correct ones.can help me identify the correct ones
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Tom
Tom from SWISCO
SWISCO
Expert

I see that you purchased our 39-107 operator cover, which would have been my #1 suggestion. I'm shocked to hear that it didn't work for you. Can you explain why? Can you also remove the original cover from the operator and show me a clear picture of the exposed base? If there is a better option, that will help me determine what it might be.

At this stage, though, the 39-107 is looking like your best--and only--option. We need to address why it failed before we can continue.

Home Owner from Ohio
The round part that goes over the handle sticks out further than mine. Mine is flatter, so it fits closer. Thank you
2 user uploaded images
Tom
Tom from SWISCO
SWISCO
Expert

I'm afraid I don't see any major differences between your operator cover and our 39-107. If there is a disqualifying feature, I cannot make it out.

Either way, I can say with confidence that the 39-107 is the closest option we have. We don't have an alternative that I think would work on your window.

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