ordered the wrong part

Quick Learner from nashville
Hello, I bought two parts for my simonsen windows. I was close but they wont work. In the side view photo, I need the one on the left. The one on the right was what I ordered in error. In the top view photo, I need the one on the right
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4 Replies
Paul
Paul from SWISCO
SWISCO
Expert

Hello!

You have the old discontinued Simonton pivot bar that was replaced with our 26-336. You can also view our return policy here.

Quick Learner from nashville
Ok if I ordered the 26-336 parts that are supposed to be the replacement for my discontinued pivot bar, do I also have to order the piece that the pivot bar locks into. These I ordered will not work on my window. They don't seem to fit into the catch
Paul
Paul from SWISCO
SWISCO
Expert

In your case, you will need to file down the top and bottom ring and then it should fit in the metal cam of the pivot shoe. I'm not exactly sure as to why Simonton discontinued your pivot bar. 

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