pivot bar

A home owner from Brooklyn NY says:
on August 2017 I order 6 Certain Teed Pivot Shoe item # 15-192, but the original pivot bar is thicker and dont feed in the metal bushing that you send,I like to get the right pivot bar.
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Paul from SWISCO responded:

If you could send us the dimensions and a photo of your pivot bar, we will be better able to recommend a replacement.

A quick learner from Brooklyn NY 11249 says:
Dimension for pivot shoe. Long 3/1/4". wide 9/1/16". Side 7/16"
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Casey from SWISCO responded:

Thanks for getting us the dimensions. Once we see a photo of the original pivot bar, we should be able to point you in the right direction.

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