Paul from SWISCO responded:
December 2, 2016
Thanks for posting. Based on your photo I think you might have a Silverline 1200 Series window. The tilt bar for that window's top sash is our 26-412, but that might be not the only thing wrong. Please check your balance system that raises and lowers the sash. That might be the issue you're having. Otherwise, just carefully go over our 26-412 to confirm that it matches up.
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