plastic piece that holds the end of the balance

Question

Could not find any markings on the window or parts. The piece that holds the bottom of the window does not come out of the track. It looks like there is a 2nd piece that clips into it that holds the end of the balance. They are tilt windows

Casey · Accepted Answer

Hello,

It sounds like you need new pivot shoes. We'd be happy to help but we'll need to see yours fully removed from the window jamb. See the cutout video below to walk you through the process.

Once the pivot shoe is removed, we'll need you to write-out the exact width and thickness to narrow down your options. Thank you!