repair nuprime windows

A home owner from Warwick, Rhode Island says:
I recently purchased a home that has Nuprime windows. There are a few that won't stay up when I open them. Can I repair these windows with replacement parts? And if so, what parts do I need? Thank you!
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Mike from SWISCO responded:
You absolutely could repair this problem, I bet. We just need to see what you're dealing with. Can you send some photos to document the issues you're having? We'd like to see close-ups of any relevant hardware or parts.
A home owner from Warwick, Rhode Island says:
Here are some pictures of the windows. The ones that won't stay open seem to be very loose in the tracks that they slide up and down in.
User submitted photos of a window balance.
User submitted photos of a top sash guide.
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Tom from SWISCO responded:
Looks like your balance broke through the top sash guide. I recommend watching the video below, then viewing our selection of top sash guides here.
A quick learner from Rhode Island says:
Thank you very much!
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