replacement balances

A home owner from Denver Colorado says:

I need two replacement balances for two different windows. One of the balances measures 15 inches long and the other measures 27 inches long. They are both 1/2" wide balances. I only need one "side" for each length but if they should be purchased in a set that is fine with me. I have also attached a picture of the existing balances.

The 27 inch balance has an imprinted stamp of 2630. The 15 inch balance has a printed marking of "14 3 GQ Caldwell".

Is this enough information with which to place an order? Thank you.
User submitted photo of their channel balances.
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Mike from SWISCO responded:
Your sizes and stamps look good but I cannot determine the series you need from your picture. It looks like our S380 replacement balance series but I am not certain without seeing close up photos of the attachments of both ends of the balance. Take a look at the S380 balance and see if the fittings match yours. The S380 balance is made up of the 15-005 shoe and the 19-005 top.

If you agree that you have the S380 series balance order S380-27 with the 2630 option and the S380-15 with the 1430 option.

You can purchase just one balance but I recommend replacing both balances in your window so that both balances have equal strength.
A home owner from Denver Colorado says:
Is this closeup picture of the top(s) and shoe(s) clear enough to help zero in on the exact series they belong to?
User submitted photo of their balance attachments.
A home owner from Denver Colorado says:
Hello. Can you tell from the attached pictures what type of Top and Shoe hardware my balances have? I am needing to replace 2 sets of balances for 2 different windows in my home. And since I would completely replace existing sets, does it not really matter all that much that I match everything EXACTLY to the existing balances that will get removed anyway? In other words, will any type(s) of top and shoe hardware work as long as I get the channel type (mostly likely the S380) and length correct?

Thanks for your help.
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Paul from SWISCO responded:
I do not believe it is our S380 because your channel balance shoe does not have wings. I believe you have our 19-005 top and 15-002 shoe. Please take a look at those two parts and confirm that they do match up to your channel balance.

If those two parts do match, fill out these two forms to receive a custom balance quote.

27" channel balance with the option 2630

15" channel balance with the option 1430
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