replacement balances for viking window

Quick Learner from San Francisco
I have two Viking windows that need channel balance + parts replacements. There are no identifying marks on the windows themselves except the latches which say Viking. There is a sticker in the frame which I've included a photo of but this seems unrelated to the manufacture.

Anyway I want to know which type of balance I need. One has glass 26" (16.5 lbs) tall while the other is 14" tall. I've attached photos of the channel on the 26" window.
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Casey
Casey from SWISCO
SWISCO
Expert

Hello,

We'd be happy to help but, unfortunately, knowing the window manufacturer does not tell us what balance you need since they don't manufacture the balances. We'll need to see a picture of the balance removed from the window, as well as any other parts that you may need, to point you in the right direction. Thank you!

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