The windows were here when we purchased the house. We cannot find branding anywhere on the windows. The metal circular piece inside of the crank broke. It is no longer operational. We are hoping for guidance on what they might be and how to purchase replacement parts. Thank you in advance for your reply. Please let us know if we can provide any additional photos or information.
Stefanie
4 Replies
Tom from SWISCO
Apr 30, 2013 10:13 am
Hey, Stefanie, thanks for posting. I have a couple options you could consider. Check out our 39-140, 39-015, and 39-143 and compare their dimensions to your operator. Could any of these work for you? Let me know what you think.
Quick Learner
Apr 30, 2013 3:57 pm
I looked at the suggested options and measured what is currently installed and neither option is exactly what is there. after looking on your website some more i found the 39083 option which i think will work. It is the same as 39140 (I think) just longer. i guess i will need to order the crank handle and window sash bracket as well. what is your return policy if the parts are incorrect? Thanks for you help!
Tom from SWISCO
May 1, 2013 8:27 am
Great! Glad you were able to find a replacement. To see how you can return something that doesn't work, check out our Return/Exchange Policy.
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