replacement channel balance

Home Owner from SAN JOAQUIN COUNTY, CALIFORNIA

Jun 9, 2020 1:09 pm

I have a channel balance with the following number stamped on it: 29-12 C15 CMC 50. It appears your model S385-29 should work. The metal channel I have measures exactly 30 inches long. I am not sure of the weight number you need. See attached photos.
Please let me know exactly what numbers I need to order the proper complete replacement channel.
Thank you

2 user uploaded images

4 Replies

Tom from SWISCO

Jun 12, 2020 10:41 am

I'm afraid that our S385-29 will not replace this balance. You have a special configuration that necessitates a custom order.

We can help, but before we begin I would like to know how many you need. Once I know that, I can email you an order link and price quote for that quantity. Thank you!

Home Owner from SAN JOAQUIN COUNTY, CALIFORNIA

Jun 12, 2020 3:04 pm

Hi Tom. Thanks for getting back to me. I took a couple more pictures for you to look at. Hope they help. I weighed the window and it weighs a hair over 35 lbs. I need 2 of these channel balances. The window manufacturer is Milgard Windows and Doors. The window is about 6 years old (so is my house). It is a track house. Hard to figure why Milgard would use a custom channel balance in their windows, but this is California and someone's brother-in-law is probably the guy who supplies them! Anyhow, thanks for all your help.

2 user uploaded images

Tom from SWISCO

Jun 15, 2020 10:56 am

Thank you! This information is perfect, thanks. To clarify, the balance itself isn't custom. It's just an uncommon model that we can't provide as a stock part, this we have to supply it through a custom ordering process.

I'll email you that order link and quote now.