replacement channel balances

A home owner from Groveland Florida says:
Where cal I buy 23-2 DR
Metal part is 24 inch long
Thumbnail of the uploaded file named 20190903_144750_HDR.jpg
Thumbnail of the uploaded file named 20190903_144808_HDR.jpg
Thumbnail of the uploaded file named 20190903_144819_HDR.jpg
Profile picture of Paul
Paul from SWISCO responded:

If your balance bottom nylon shoe depth is 1", then you can go with the S380-24. If it is 1-3/32", then go with the S385-24. Take a look at the diagram below showing how to properly measure the depth of the bottom balance shoe. Whichever one chosen will go with a 2320 option. 

Alternate view of 15-004
Alternate view of 15-004
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.