replacement channels - need help identifying parts to purchase

Question

Hi,

Our 57in tall windows need some replacement channels. They are over 9 year old windows and I am unsure the make. I need replacements for 4 windows in total as those 4 will not stay up anymore. All windows are tilting windows.

Thank you,

Todd

Casey · Accepted Answer

Hi Todd,

We'd be happy to help but we'll need to see photos of your pivot shoe and spiral balance removed from the window, as well as the width and thickness of the shoe and length and diameter of the balance tube. We'll relate some videos to help you with the replacement process. Thank you!