replacement for Marvin french casement window operator

A home owner from Concord NH says:
Hi there. We have a Marvin Window that the operational part of the unit isn't working and we'd like to get it replaced. I've attached photos. It is the window on the right hand side of a pair of windows that opens up to the right.

My builder referred to it as a Marvin french window with lifetime flexacron finish. The single window is 28 inches wide (on the inside) and 58 inches tall on the highest part of the arch.)

I hope you can help. Thank you.
User submitted photos of a window operator.
Profile picture of Tom
Tom from SWISCO responded:
We should be able to help, but we will need to see the complete operator mechanism. Your top photo only shows the base. If possible, please show us a top-down picture of the whole thing in one shot. You can either remove it from the window or just open the window enough that we can see the rest of it.
A home owner from Concord NH says:
Here is a photo of an exact window that I've opened. I hope this is what you needed to see. The brand is "truth". but I didn't see any serial or style numbers on it.

thank you. Laura
casement operator
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
Hi, Laura. Look at the 39-216 operator to see if this is the operator you are looking for.
A quick learner says:
yes...thank you. I placed the order.
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