replacement handles and lock

A quick learner from New york says:
I have a sliding door, which looks like the American Craftsman 5700 series. It needs a handle and locking mechanism. Someone purchased one of your universal models (82-003) but the locking mechanism is not able to reach the handle when inserted into the door. I was wondering if you carry a locking mechanism and handles that would fit.

A customer submitted photo of door handle installation holes.
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
Thank you for posting. Do you have the handle that was originally installed? If so, can we see a few pictures of it, including dimensions? If not, can you give us the dimensions of the installation holes in the door and the door thickness?
A quick learner from nyc says:
I do not have the original handle or locking mechanism. but I will gather the measurements and add them to a future response on this thread.

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)