Hi Tom, I really appreciate your answer although I am just now getting around to trying to fix this. :\
How do I open the window frame to remove or examine the operator to make sure the dimensions match the one you linked to? I seem to remember you have a nice tutorial on this somewhere on your site but I can't find it now.
Thanks,
LS
To remove the operator, you will have to carefully pry up the wooden trim that's covering it. It shouldn't be a problem, just do everything you can to make sure you don't crack the trim.
You need to pry up whatever is directly covering the screws. It's hard to tell based on these images, but once you have access to the screws, you should be good to go.