replacement parts for Kinco windows

A home owner from LaBelle, FL says:
I need the balances and the guides for my Kinco windows. The balances have the following numbers/letters 34 4 NM BSI. I could not find any identifying marks on the guides. I was wondering if you could match the guides to the balances. Also the guides seem to be the root of the problem, do they make a more durable guide?

Thank you,

Andy
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Paul from SWISCO responded:
A home owner from Tallahasse FLA says:
We found the upper half of one of our windows in the ground, how do we get a replacement.
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Tom from SWISCO responded:

I'm afraid we don't sell replacement window sashes of any kind. If you need to replace the entire panel, you will have to contact the original window manufacturer for assistance.

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