replacement parts for tilt out windows

Home Owner from USA

Feb 16, 2018 3:56 pm

Good Afternoon, would like to know if you sell replacement parts for tilt out windows. Photo shows piece or pieces needed for both sides of the window. Please advise. The round piece along with the flat piece in photo are the parts that I am looking for. The window cannot be raised without falling down. It appears to me that the flat piece broke and is the problem. Just guessing!

Hope this will help.

Thank you
Jackie

7 Replies

Paul from SWISCO

Feb 20, 2018 11:05 am

Good day, Jackie. Besides a broken pivot bar, I also notice you have a broken spring. For the pivot bar, turn and lift out the broken piece and remove the other piece from the sash. Put the two pieces together and show us a photo with dimensions. For the broken spring, you need to remove the pivot shoe and spring from the track. See our media guides on this page for assistance on how that is done.

Home Owner from USA

Feb 24, 2018 2:03 pm

Photo shows parts that are needed to repair window. There is no spring, it looks like cooper pieces broke off on both sides of window. Thank you for your assistance.

If you have replacement parts please advise so that I can place an order.

Thanks again
Jackie

Paul from SWISCO

Feb 27, 2018 4:23 pm

Hi, Jackie. The photo helps, but I could do to see some more angles, and measurements. I'd like to know the width and thickness of the nylon pivot shoe. As well, besides the front view, we'd like to see the back side of the balance assembly. Are there any numbers stamped on the springs? Finally, we need you to remove the pivot bar from the shoe and give us the overall length, as well as the distance from the end to the screw hole.

Home Owner from USA

Mar 1, 2018 11:35 am

Hi Paul

Had trouble sending info from your website. Attached are the dimensions you requested. Also, there is a 7 stamped on spring. If there is a problem please advise. D104923 (Discussion)

Thank you

User submitted photos of a window balance.

Paul from SWISCO

Mar 2, 2018 3:08 pm

Thank you for getting back to us. I'm afraid your pivot shoe is no longer available. We believe you can switch over to using our S140-7 balance system. You will need to replace the pivot bar with either our 26-398 or 26-405.

Quick Learner from New Jersey

Mar 2, 2018 6:32 pm

Paul, thank you for your expertise and patience. I will order the parts that you suggested. I will also order them for the other window just in case .

Thanks again for your help. Much appreciated.

Jackie