replacement roller

A quick learner from 79106 - Amarillo, TX says:
February 6, 2021

On the left is the 10-118 I purchased from you. As you can tell I got the wrong size. However I cannot one that is 7/16 tall by the 5/16 wide with a concave roller. DO you have a suggestion and could I exchange?

John 

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Casey from SWISCO responded:
February 9, 2021

Hello,

I don't recognize this roller with the dimensions you've provided at first glance but I'm going to have one of our senior experts take a look and see if they could recommend a replacement for you. We'll reach out as soon as more information is available. Thank you!
A quick learner from 79106 - Amarillo, TX says:
February 9, 2021
The 10-118 is just a bit to tall and a bit to narrow. They actually do work but will fall out of the mirror track if I remove the mirror from the base track. I believer I would need one that is 5/16 wide and 7/16 tall. The track is a raised ridge so I believe I would need the convex roller.
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Casey from SWISCO responded:
February 11, 2021

We appreciate your patience as we researched this for you. Unfortunately, the 10-118 is the closest replacement that we can provide for your roller. I'm sorry that we can't provide an exact match but please let us know if you have any other hardware questions. 
Heavy Duty BB Roller
Heavy Duty BB Roller
10-118
$3.57
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