replacement sash counterbalance

A home owner from Ohio says:
Replacement sash counterbalance for Andersen 2846 double hung Narroline.
Old counterbalance had these numbers:
"BE19 9 272-87" and on the other side "11600-17"
Thank you!
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Dave Sr. from SWISCO responded:
Please see our 24-939. This can replace balance boxes stamped with 9 27.
A quick learner from Columbus, Ohio says:
problem removing the tilt window. what is the best way not to break the tines used to hold it?
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Paul from SWISCO responded:
Check out the video below for instructions on how to remove these balances.
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