replacements for bottom tracks : SWISCO.com

Home Owner from Mountain View, CA

Aug 25, 2024 10:37 am

Greetings,
Please help me to find the replacements for the following:
the sm bdrm (69"1/2)and lrg bdrm (70") are tracks for panels, entry (46") and pantry (58") are tracks for mirrors.
Thank you, Rimma

4 user uploaded images

11 Replies

Emily from SWISCO

Aug 28, 2024 2:09 pm

Hi there Rimma.

Thanks for reaching out to us. It's hard to ID these tracks due to the rust and shadows. Do all of the doors uses the same kind of roller wheel? Can you show us a photo of the wheels used?

Home Owner from Mountain View, CA

Dec 22, 2024 7:00 pm

Hello, I've sent this email in August
Greetings,Please help me to find the replacements for the following:the sm bdrm (69"1/2)and lrg bdrm (70") are tracks for panels, entry (46") and pantry (58") are tracks for mirrors.I've tried to make better photos of the tracks to be replaced. One of the mirror wheels came off.
appreciate your help
Rimma

Emily from SWISCO

Dec 23, 2024 8:16 am

Hi Rimma.

Were you able to see my reply back on 8/28? I'll copy and paste my reply below:

It's hard to ID these tracks due to the rust and shadows. Do all of the doors uses the same kind of roller wheel? Can you show us a photo of the wheels used?

Home Owner from Mountain View, CA

Dec 23, 2024 8:40 am

Emily, thank you for responding. I saw your answer in August. My last email had new pictures, I thought they were better, and also there is a photo of the wheel.
appreciate your help

Home Owner from Mountain View, CA

Dec 23, 2024 8:46 am

Hello, Emily, I reposed newer photos, including one with the wheel.
appreciate your patience and help
Rimma

Emily from SWISCO

Dec 23, 2024 9:20 am

It looks like your photos didn't come through. Can you try and email them to help@swisco.com with the D336981 reference number?

Home Owner from Mountain View, CA

Dec 23, 2024 10:25 am

Emily, thank you very much for the speedy reply,
please see attached

4 user uploaded images

Emily from SWISCO

Dec 23, 2024 10:55 am

Thank you for the photos! I'm afraid I still can't tell if your roller has a concave wheel or not from this angle. I recommend watching the video below which will go over convex and concave roller wheels.

If your roller indeed has a concave wheel, see the 23-270, 23-271, and 23-272 tracks.

Please let us know if you note any discrepancies or have any questions.

Home Owner from Mountain View, CA

Dec 23, 2024 12:45 pm

Emily, it does have a concave wheel, thank you very much!
Have a very good Holiday season and a best year
Best regards,
Rimma

Emily from SWISCO

Dec 23, 2024 12:58 pm

I'm happy I could help. Happy Holidays, Rimma!