replacing broken pivot shoe

Home Owner from Schuyler, NE.
Oct 16, 2024 4:52 pm
i have Simonton Prism Platinum double hung windows installed in 2004! and i orderd Item # 15-192 Pivot Shoes, but they dont fit in the grove that the shoe slides in and how in the world do you get that double spring thing out so you can attach the pivot she ?? i have watched some of your U-Tube videos but dont see one like mine. did i order the wrong part ??
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Emily
Emily from SWISCO
Oct 18, 2024 10:22 am
SWISCO
EXPERT

Hey there!

Thanks for reaching out to us. Before we get started, can you show us photos of the original pivot shoe? We'll do our best to help from there. 

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CertainTeed Pivot Shoe
CertainTeed Pivot Shoe
15-192
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