right metal spring on double hung vinyl window is broken.

Question

I included a picture above with the only label I could find anywhere on the window. You can see in the pictures that the piece has broken out of its attachment on the right side.  Are you able to identify that part and then let me know how to get it reattached to the frame.  Do you need the size of the window in terms of length of the right side track?  Let me know anything else can send to help you identify this part.

Emily · Accepted Answer

Hello!

It looks like you need a new channel balance. We can help but we'll need you to remove an undamaged balance with the end fittings intact to compare to our inventory. I've attached some videos below that will walk you through what we'll need to see to identify your balance, as well as the replacement process. Let me know if this helps or if you had any questions.