roller pops out of guide
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Quick Learner from colorado
Aug 25, 2023 9:20 am
I have a window that the bottom roller comes out of the guide when you open the window then try to close. I also need window crank covers and handle for this window.
5 user uploaded images
5 Replies
![Casey](/swiscoCom/customerDiscussions/images/companyProfiles/16.png)
Casey from SWISCO
Aug 25, 2023 11:09 am
![SWISCO](themes/genesis/branches/production/public/images/discussions/swisco-badge.webp)
![Expert](themes/genesis/branches/production/public/images/discussions/expert-badge.webp)
Hello,
Unfortunately, we do not carry replacement parts for the casement window hardware shown in your photos. I'm sorry that we won't be able to assist with this repair but please let us know if you have any other hardware questions. Thanks for posting.
![](themes/genesis/branches/production/public/images/discussions/avatar-default.webp)
Quick Learner from colorado
Aug 25, 2023 3:08 pm
Any chance you know the brand of window or hardware??
![Casey](/swiscoCom/customerDiscussions/images/companyProfiles/16.png)
Casey from SWISCO
Aug 25, 2023 3:35 pm
![SWISCO](themes/genesis/branches/production/public/images/discussions/swisco-badge.webp)
![Expert](themes/genesis/branches/production/public/images/discussions/expert-badge.webp)
We do not have a record of the manufacturer of these parts. If you haven't already, I would recommend checking the window frame for a manufacturer sticker so that you can try reaching out to them directly.
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Quick Learner from colorado
Aug 25, 2023 6:03 pm
thank you