run has dislogged and window will not drop

Quick Learner from port st lucie
90783189/07 53.1250 63.000 b5sh 20010 8/16/05
???nbr 5446997 6076314

??? i cant read

The right side rod is all the way up and the top plastic piece has snapped off and the rod is up at the top.

please advise.

How do I correct this?
2 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hi there!

It sounds like you may need a new top sash guide and channel balance. Can you remove an undamaged balance from the window with the end fittings intact and show us? If this is a non-tilt window, take a look at the video below on the replacement process and let me know if this helps. 

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