sash balance

Hey there, thanks for writing in! I'm sorry to say that there is not a way to adjust the tension in the balances. Given the description of the issue with the window, it sounds like the balance you have may be too strong for the weight of your sash.

This isn't going to be an easy issue to solve, however, we will absolutely do our research to get you set up with the right replacements.

To start, please confirm the dimensions of the sash (the height and length) as well as the weight of the sash.

Please let me know if you have any questions in the meantime.